Trony

I recently purchased a television from Trony and unfortunately it did not meet my expectations in terms of requirements. However, I must commend the excellent customer service provided by the manager of the Avezzano location. With great kindness and courtesy, he agreed to replace the Panasonic TV with a Samsung model of the same size and at the same price and with the features I requested. I was extremely satisfied with the treatment I received and the helpfulness of the staff in handling the situation quickly and efficiently. I highly recommend Trony for the quality of customer service and their thoughtfulness in ensuring customer satisfaction.

I went to the store to purchase a Xiaomi 13 which they had available only on display, it was ordered with a delivery date in the store the following day (availability of the device given in the morning instead then withdrawn until after 1pm) in the meantime the the purchasing procedures at a cost of €799 for the phone plus €99 insurance and I was told that I would receive a free cover and protective film for the screen. During the trial Johnny Bravo (fictitious name) who was carrying out the correspondence moved away from the station to go and speak to an undefined person as I was then told that he was not the boss and after exchanging a couple of words with he goes back to finish the correspondence after having done everything and accompanies me to the cash register where he approaches a sales assistant where he boasts about something NOT well defined and the sales assistant replies to him with "he's really a viper". I went to the store the next day to collect the device and various accessories and only the phone was delivered to me without the cover or film. When I asked where the cover and film were, I was told that an insurance amounting to 124 had been taken out. .95 for 12 months and not €99 for 10 months as I was told and that there was no cover or film. I would like to point out that Johnny Bravo had scanned the cover in front of my eyes the previous day but had not given me the cover. Moral of the story, the manager didn't bother to stick his nose out the door and I received my cover and film for free from the sales assistants only after asking to receive what I had paid for and not what they wanted to charge me for. Not recommended place, Courteous staff but only those who have an employee's salary.

Loreta competent, kind, professional, extremely available and very well prepared!!!! I went to Trony to purchase a smartphone, I was welcomed with a smile and courtesy, advised with great professionalism and accompanied through the purchase by Loreta, a golden girl...my compliments to Loreta!!!! Thanks also to the director Pietro, to Martina and Valentina who assisted me in the bureaucratic part, with extreme availability and courtesy. Subsequently I had problems with the loan installments and I was assisted by Martina, who did everything in her power to help me and resolve everything. Highly recommended, customer care is one of their priorities!!!!